1. Introduction

The Junk Pirates LLC (“The Junk Pirates,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, or communicating with us.

This Privacy Policy explains:

• What personal information we collect
• How we use that information
• Who we share it with
• Your rights regarding your data

This policy applies to all visitors, customers, and users of our website and services.

2. What Personal Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you request services, contact us, or fill out forms, we may collect:

• Full name
• Phone number
• Email address
• Service address
• Billing address
• Payment information
• Photos or descriptions of items for removal
• Property access details
• Company name (for commercial accounts)
• SMS/MMS opt-in consent records
• Any other information you voluntarily provide

B. Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Interaction data

This data may be collected using cookies, tracking technologies, and analytics tools.

C. Payment Information

Payments may be processed through secure third-party payment processors. We do not store full credit card numbers on our servers.

3. How We Use Personal Information

We use collected information to:

• Provide junk removal and related services
• Schedule appointments
• Send service confirmations and reminders
• Communicate dispatch updates
• Send invoices and process payments
• Provide customer support
• Respond to inquiries
• Improve our website and services
• Conduct marketing (if you opt in)
• Send SMS/MMS notifications (if you opt in)
• Maintain internal records
• Comply with legal obligations

We only use information for legitimate business purposes.

4. SMS & MMS Communications

If you opt in to receive text messages from The Junk Pirates LLC, you may receive:

• Appointment reminders
• Scheduling confirmations
• Dispatch notifications
• Billing alerts
• Account notifications
• Promotional offers (if opted in)

Messaging frequency may vary. Message and data rates may apply.

You may opt out at any time by texting STOP.
For assistance, text HELP.

SMS consent is not shared with third parties or affiliates.

Your mobile information will not be sold or shared for marketing purposes.

5. Who Personal Information Is Shared With

We may share personal information only as necessary to operate our business, including:

• Payment processing providers
• Customer relationship management (CRM) systems
• Scheduling software platforms
• SMS/MMS messaging service providers
• Email marketing platforms
• Accounting software providers
• Website hosting providers
• Legal or regulatory authorities if required by law

We do not sell, rent, or trade personal information.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We only share information with service providers who are contractually obligated to safeguard your data.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to protect your information, no data transmission or storage system can be guaranteed 100% secure.

7. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyze website traffic
• Measure marketing performance

You may disable cookies through your browser settings.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain financial records
• Comply with legal obligations
• Resolve disputes

9. Your Rights & Choices

You may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Opt out of SMS communications by texting STOP

To exercise these rights, contact us at the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

The Junk Pirates LLC
Website: www.thejunkpirates.com
Phone: 800-800-JUNK
Email: info@thejunkpirates.com